Job Title: IT Technical Support Specialist
Job Type: Permanent
Work Type: Onsite
Industry: FMCG
Job Location: St Albans
Rate: £50,000 to £55,000 per annum + Car Allowance
Profile IT Technical Support Specialist
Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking a IT Technical Support Specialist to work in their head office.
Job Role - IT Technical Support Specialist
The Technical Support Specialist will support the company head office. The role is hands-on with a variety of interaction with senior to leadership level stakeholders who are based at site, supporting local project initiatives with some 2nd line support activity (shared with the Group Central Technical Support team who are not based at this site) and localised 3rd line support.
Duties IT Technical Support Specialist
• Primary IT contact on site, driving a successful IT presence
• Support a range of exciting local technology from modern Zoom Room and integrated Audio-Visual solutions, Aurba WiFi, Brivo mobile door access system, Zoom Workspaces for desk reservations, Envoy Room booking system, SD-WAN all heading out to an AWS public cloud architecture and running Microsoft 365 productivity and collaboration.
• Delivering technical support across a wide range of technologies,
• Working collaboratively with large-scale 3rd parties and remote interaction with other IT colleagues.
• Engage a range of tasks from resolving desk-based incidents, requests and problem records to acting as a lead for any projects at site
Experience/Qualifications IT Technical Support Specialist
• Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
• Zoom Video Conferencing & Voice administration.
• Microsoft Office 365, Azure AD administration
Candidates who are currently a IT Support Engineer, 2nd Line Support, 3rd Line Support, IT Manager, IT Service Engineer and Technical Support Specialist could be suitable for this role.
To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed).
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