Viking have an exciting opportunity for a Print Support Specialist to join our team where you will be based in Leicester (2 days working from home). You will join us on a full-time, permanent basis (40 hours per week) and in return, you will receive an excellent salary and benefits package.
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.
Benefits we offer:
- Generous pension (matched contribution up to 6%, of your monthly salary)
- PMI via AXA for your partner and dependents living in the same house up to 24 years of age
- Life assurance, including: Free global travel insurance & discounted gym membership
- Staff discount
- 25 days holiday plus bank holidays (rising to 27 days after 5 years' service)
- Car allowance
- 8 hours paid appointment time per annum
- £10 pcm contribution towards running costs when you work from home 2 days a week?
- Employee Assistance Programme
- Free on-site parking
- Subsidised canteen in Leicester
About the Print Support Specialist role:
You will efficiently support the end-to-end delivery of Print & Promotion projects, from creating the offer, to processing customer requirements and processing orders and aftersales queries. You will effectively manage relationships with customers and local Account Managers and sales colleagues, consistently providing excellent service and assisting in achieving the departmental goals for UK & Ireland. You will also provide effective support to help to grow sales, improve profit and develop product / solution optimisation.
Your responsibilities as our Print Support Specialist will include:
- Create Print & Promotion offers, confirm requirements and budget of the customer.
- Assist customers with product information, selection, and purchase.
- Contact different vendors to offer the best solution to customers and/or searching for an alternative assortment when the exact assortment requested is not available.
- Ensure and coordinate process of item set up until delivery of Print & Promotion items (also ensuring invoice is sent).
- Advise colleagues/sales how to follow up on customer requests. Regularly interact with Sales to ensure strong understanding of customer requirements by sector, country and region
- Work closely together with the Sales Account Managers, and the drop shipping team, Warehouse and Supplier to optimise assortment, and Product Marketing for campaigns etc.
- For CI items stocked in the warehouse, forecast sales, liaise closely with customers and efficiently manage stock levels
- Advise colleagues and management (pro-actively and on request) on data and insight analysis, data sources, commercial opportunities, market development and possibly insights on related delivery products and services
What we re looking for in our Print Support Specialist:
Essential
- Independent, entrepreneurial can do approach to work; a self-started with the ability to hit the ground running
- Vocational level of thinking with 4 - 6 years of relevant experience.
- Experienced in process management.
- Customer focus with planning and presentation skills.
- Commercial, with a strong customer focus and customer awareness
- Effective communicator, both in writing and verbally.
- Both a good listener and result driven.
- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture
- Competency in Excel with high level of numeracy essential
- A background in B2B retail
Want to join our team? If you feel you have the skills and experience required for the Print Support Specialist role, please click Apply today and take your next step towards a career with Viking.