Job description
General Overview and Key Responsibilities
A growing Facilities Management Company operating in the Healthcare Sector requires an experienced Contracts Manager to deliver its operational and strategic objectives. Working closely with the National Operations Manager to deliver high levels of FM services across the portfolio of buildings in the Northwest and London.
The role is accountable for:
Delivering high levels of contract management to 35 health centres across the North West and London, which is a key enabler for clients to deliver patient care
Creating and developing relationships with our key stakeholders and customers
Management of the calendar of obligations for contract deliverables (annual reporting deadlines etc) and responsibility for working with relevant colleagues to ensure delivery on time
Subject matter expert on contractual interpretation and deliverables
Acting as client liaison/interface between FMCo and LiftCo on all aspects of contract delivery, Company representative as required at contract meetings
Protecting the business against financial and reputational breaches through rigorous management of payment mechanisms and mitigation against unavailability
Owner of all ad-hoc and contract reporting to ensure timely and accurate delivery
Working with the Commercial Manager to write/respond to all formal communications
Management of the Latent Defect Process, notification, and active monitoring of progress
Supporting the National Operations Manager in delivering the strategic objectives
Experience
Experience operating in the FM sector with a demonstrable track record of directly managing multi-site portfolios within a large and complex estate is essential, preferably within a healthcare or similar PPP/PFI environment
Experience working within complex and interrelated contractual arrangements
Working within a Hard FM performance regime including understanding complex Payment Mechanisms incorporating Service Failure Points and deductions.
Implementing, monitoring, and updating systems and processes to monitor Hard FM Services to ensure compliance with contractual documents
Knowledge and understanding of Hard FM CAFM and Helpdesk software packages
Project management and supply chain management experience
Professional report writing
Education and Qualifications Required
Degree level or equivalent relevant qualification/experience in a building or engineering discipline
Relevant experience in a contractual or commercial-related discipline
PPP/PFI Experience - preferable
Hold or be working towards a professional membership, such as IWFM or similar
Completion of IOSH or NEBOSH training
Extended details of H&S and Compliance, Operational, Reporting and Finance and Technical responsibilities for the role can be discussed prior to interview if CVs match the requirements
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