Bryman Recruitment

Our client is a major real estate developer with a turnover of circa £2 billion.

They urgently require an experienced (Mandarin speaking and ideally Cantonese too) Real Estate Sales Consultant to join their London operation.

Responsibilities & Accountabilities

Key Responsibilities

• Conduct site viewings, virtual viewings and agent viewings

• Conduct agent's online briefings when required.

• Dealing with enquiries through WeChat, WhatsApp and Emails

• Dealing with both UK and International agencies on day to day enquires

• Dealing with viewings, managing agents to achieve and exceed sales targets.

• To generate potential sales leads in addition to those created by marketing activity through seeking clients via call outs and agent engagement

• To manage the threat of sales cancellations and minimise the cancellation rates as much as possible by effective communication with clients, agents and solicitors

• To attend progression meeting and to progress new reservations to exchange - obtaining Anti Money Laundering documents and constantly liaising with solicitors

• To attend sales and marketing weekly meeting to generate new ideas and incentives

• To effectively manage a sales database to optimise sales opportunities

• Keeping overseas teams, agents and introducers up to date with availability and pricelists

• When required to support both UK and overseas offline and online events, occasionally working in different time zone when needs

• To create Sales and Marketing tools i.e. plot of the week, WeChat note, development introduction documents, FAQ video, Investor videos

• To create and present sales videos to promote & pitch their development for use on the all-digital marketing platforms with the assistance of the marketing team

• Regular soft promotion of development on LinkedIn and other social media platforms (where applicable)

• Attendance of sales & networking events (where applicable)

• To network and build solid relationships with UK agents and introducers

• Liaise with the project and customer service departments as required

Customer Journey

• When required to help development to open, close and safely manage the sales and marketing suite and all surrounding areas, show/view homes and all facilities for customers and check they are presenting well

• Maintain presentation the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard.

• When required replenish collateral including pricelist and brochure daily

• When required to assist in ensuring that the sales office meets all health and safety requirements

• Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels

Comply with departmental processes, procedures and reporting

• Assisting in update market research report & comprehensive report quarterly

• Supporting Senior Consultant and Sales Team Leader with more senior reporting (where necessary)

• To be able to add sales incentive and purchaser extras to the PEPI system

• To update the daily report

• To attend progression meetings (if required)

• To generate and send offers to management

• To take reservation fee's and issue reservation paperwork

• To send reservation letters and My Home Plus activation links

• Signing clients up to My Homes Plus to ensure the sign-up rate is 100%

• To be able to process offers on C360

• To update all sales spreadsheets i.e. details of res, reservation deposit spreadsheet

• To continuously research the marketplace and use the data to familiarise with unique selling points in order to sell above the competition

• Create price release requests

• Assisting in the completion of the weekly report

• To research the marketplace and use the data to familiarise with unique selling points in order to upsell development

Personal Development

• To agree within the first 6 months a personal development plan, setting out SMART objectives and goals

• 1-2-1 with manager to be carried out monthly

Core Competencies

• MANAGING RELATIONSHIPS- Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations

• COMMUNICATION - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding

• TEAM RESULTS - Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals. Reviews progress achieved, publicly and privately recognising achievement

• SELF CONTROL- Performs effectively by keeping emotions under control, particularly in stressful and difficult situations

• PERSONAL ORGANISTION- Efficient in one's use of time and works in a well-structured way

• DETERMINATION- Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal

• ADAPTABILITY- Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance

• STRATEGIC APPROACH- Understands the long-term direction of Vision 2030 and can relate this to one's own business area

Experience

• 2+ years' experience in a customer facing sales role, property background preferred

• Experience of similar residential schemes is preferred.

• IT literate with using Microsoft office, Outlook, Excel.in a good level.

• Native Mandarin speaking or Cantonese (speaking, reading and typing), Fluent English.

• Comfortable with conducting virtual appointments for the developments via Zoom and alternative applications.

• Be able to do create videos of the sales pitch for different developments.