PSD Group

Our client is a privately owned self-storage business with an array of sites across London and the South-East.

Our client is a privately owned self-storage business with a considerable array of sites across London and the South-East all dedicated to the self-storage market. As part of their expansion, they wish to recruit an experienced and well-established senior operations director for what is a well established and successful entity with considerable potential for further growth.

Main Duties & Responsibilities of the Successful candidate will be:

• Drive forward the strategic development of storage operations and deliver outstanding performance in all aspects of the business.
  • Be the key representative of the company in communicating important decisions to business stakeholders and the public.
  • Lead and direct the General Manager of Operations and a team of Regional Managers to develop, implement, and monitor highest standards of operational systems and processes that provide visibility into goals, progress, and challenges for our key initiatives.
  • Create a positive company culture through strong, inspirational leadership.
  • Lead and direct the Head of Strategic Projects and Head of IT, in implementing cost effective systems and technologies that supports automation and time efficiency.
  • Carry out a strategic review of our existing operational systems and ensure these are appropriate and effective for our business and recommend changes, if applicable.
  • Analyse, develop and implement effective sales strategies to increase revenue.
  • Assist the shareholders in developing strategies for deciding on the locations of the future stores.
  • Set operational targets for the General Manager of Operations and Regional Managers to ensure these are consistently achieved through regular reviews.
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Through the direct reports, plan, monitor, and analyse key metrics for the day-to-day performance of the storage operations to ensure efficient and timely completion of tasks.
  • Assist the Ownership in formulating the annual budget and monthly forecasting methodology.
  • Work closely with HR to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.
  • Conduct regular operations team meeting with all direct reports to discuss routine operational matters, sales targets, and action taken for any outstanding operational issues.
  • Constantly evaluating local, national, and international market trends, vendors and other storage operations to ensure that the client remains competitive in the market.
  • Ensure that the stores are adhering to relevant legal, health and safety regulations and guidelines.
  • Prepare performance reports by collecting, analysing, and summarising data and trends for shareholder review.
  
  The Successful Candidate will have:
  
  • At least 7-10 years of proven work experience as Operations Director/Managing Director or in a similar senior role in a multi-site operational real estate, leisure or retail business.
  • Experience of working within storage industry will be beneficial but is not essential.
  • Experience of multi-site management is essential.
  • Proven success as a senior executive managing departmental teams.
  • Must have a strong knowledge of the UK retail, leisure or operational real estate markets including self-storage with exceptional business acumen and commercial awareness.
  • Excellent knowledge of multiple operational functions and principles, including finance, customer service, and people management.
  • Proven ability to plan and manage operational process for maximum efficiency and productivity.
  
  Skills and Experiences of the New Appointee:
• • Excellent verbal and written communication skills.
  • A self-starter, highly motivated, enthusiastic, dedicated and driven to achieve high standards and results.
  • A natural leader who can coach, develop, led, and motivate a team to deliver high performance.
  • Proficient computer skills and knowledge of Microsoft Office
  • Strong commercial awareness, a finger on the pulse and a strong eye for detail and change.
  • Courteous, friendly, and flexible.
  • Good organizational, planning and time management skills.
  • Ability to prioritize work appropriately and multi-task. Works well under pressure and to tight deadlines.

This is an excellent opportunity for a first-class operations director level individual to take charge of a business that has developed a strong profile, has a wide range of operational sites and is keen to develop its platform further.