At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilising the Intelligence platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. As a DSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.
This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA manager as part of the Field Engineering organisation in Northern EMEA.
The impact you will have:
- Assist strategic customers in deploying or migrating their use cases and workloads into production on Databricks Lakehouse, leading the post-win technical account strategy/execution plan
- Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to use Databricks
- Develop an execution plan that covers all activities of all customer-facing technical roles and teams
- Be the first contact for any technical challenge or questions related to production/go live status of agreed upon Use Cases in your aligned customers
- Collaborate with the User Education, Onboarding/Technical Services and Support teams, and escalate to expert level technical specialists for requests that are beyond your scope of activities or expertise. Also coordinate with Professional Services and Partners in the delivery of their projects
- Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrades
- Provide regular internal and external updates on progress and risks/blockers to your leadership
- Contribute to the development of the DSA community and practice by sharing best practices and assets.
What we look for:
- 7+ years of experience where you have been accountable for technical program delivery within the domain of Data and AI and where you can contribute to the technical debate and design choices with our customers
- Programming experience in Python, SQL or Scala
- Experience in a customer-facing pre-sales, technical architecture of distributed data systems, customer success, or consulting role
- An understanding of how to attribute business value and outcomes to specific project deliverables
- Technical program management including account, stakeholder and resource management accountability
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
- Continuous learning and keeping up with the fast evolution of the Databricks Lakehouse platform
- Track record of overachievement against quota, goals or similar objective targets.