Australasian Recruitment Company
CUSTOMER SUPPORT OPERATIONS MANAGERA global technology company is looking for a superstar to join the operations side of the Customer Support team. This is a brand-new role as the company grows, a great opportunity for growth and success.CUSTOMER SUPPORT OPERATIONS MANAGER ROLE:
CUSTOMER SUPPORT OPERATIONS MANAGERA global technology company is looking for a superstar to join the operations side of the Customer Support team. This is a brand-new role as the company grows, a great opportunity for growth and success.CUSTOMER SUPPORT OPERATIONS MANAGER ROLE:
- Ability to drive performance improvements and develop data driven solutions in a customer support environment across both in house and BPO agents
- Ensuring that customer service has a convincing voice at the table by providing compelling business cases backed by data
- Working with direct and indirect reports and vendor partners to create team cohesion and engagement
- Having the ability to look at each problem or data set from many different angles to develop innovative, effective, and simple solutions
- Being an inspirational leader that can infuse enthusiasm within the team, including collaborating with peers, partners, and cross-functional teams and using superior communication skills to cultivate professional relationships with key stakeholders
- Being responsible for assisting in the development and execution of the support design approach for the Customer Support operations teams
- Assisting in the execution and program-manage several high-priority projects to build a unified support experience
- Serving as a subject matter expert between Customer Support and Global Operations to communicate shared goals, product dependencies, and timelines
- 2 - 3 years in a customer operations team
- Proven success implementing customer service projects and initiatives
- UK Drivers license
- Annual away week - USA this year!
- Hybrid working model