Avaya Specialist Designer working with a large Teleco Company for an initial 6-month contract, this will be paying between £550 - £650 per day (inside IR35). The client offers Hybrid Working split: 1-2 in the office per week. Optional locations: London, Birmingham, Manchester, Leeds and Newcastle.
Candidates must hold active Security Clearance (SC) to be eligible for this role.
Job Summary
We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution.
As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience.
Main Responsibilities
- Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit.
- Highlight and advise on Avaya risks, issues.
- Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live.
- Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times.
- Cover Avaya testing requirements in production environment for the 3 x Contact Centres
- Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration,
- Attend any customer calls as required leading up to Testing, UAT pre-Go-Live
- Cover any Avaya input needed for Security, SAB, AIS handover to Ops.
- Avaya input into any runbooks, work instructions.
- Troubleshoot on Avaya issues in testing, build and migration/deployment/Go-Live
Technical Skills
- Avaya AACC and Elite Implementation and Call flow design.
- Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways.
- Avaya Breeze, including IX Workplace Attendant.
- Comprehensive understanding of resiliency and redundancy.
- Avaya SIP/SBC.
- Call recording Integration.
- SIP/H323 endpoints.
Qualifications
- Certified to ACIS and ACSS in Core and AACC preferable.
Please apply should you meet the requirements.