Customer Service Team Leader
An exciting opportunity has opened up for a Customer Service Team Leader to lead a dynamic customer service team within a financial institution. My client have a customer focused strategy and your role as a customer service team leader will play a pivotal part to make a difference, to help grow the company and develop the team. Whilst you will join as a Customer Service Team Leader you will have the opportunity to develop within the company and grow into other areas of the business within as little as 6-8 months of joining. If you are a passionate individual who has leadership experience within a customer service team, keep on reading.
This is what you'll be doing
As a Customer Service Team Leader, you'll play a crucial role in ensuring our customers receive top-notch service whilst:
- Collaborate with the Customer Services Manager to oversee the day-to-day operations of the team.
- Monitor and report on department performance to ensure quality and productivity goals are achieved.
- Conduct regular performance reviews and ensure compliance with company standards.
- Contribute proactively to projects and suggest improvements within the department.
What you'll bring to the team?
- Strong leadership skills with the ability to motivate and encourage a high-performance team.
- Resilience in a fast-paced environment, coupled with a results-driven mindset.
- Excellent communication skills and a commitment to delivering exceptional customer service.
- Ability to manage performance and develop individuals within the team.
- Confidence in working to strict SLAs and maintaining regulatory compliance.
And this is what you'll get in return?
- Access flexible benefits and discounts tailored to your lifestyle.
- Generous recognition schemes celebrating individual and team successes.
- Opportunities for career development through internal training and progression paths.
- Personal development plans designed to help you achieve your career ambitions.
If you are interested in this role, please reach out for a confidential chat and I can give you the full details.
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.