Scope and Purpose of the Role
The Customer Service Coordinator acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
Key Duties and Accountabilities (will include but not be limited to)
Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience
Maintain and expand a pro-active relationship with existing customers and suppliers
Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
Ensuring that customer requirements are administered in a timely controlled and recorded manner
Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
Enter accurate data on to all internal systems and reports
Maintain data security and integrity in line with Business needs.
Creation of customer KPI reports
Collation of accurate data to create customer invoices
Maintain a safe working environment that complies with all aspects of the company's H&S Policy
Key Experience and Qualifications
Good communication skills are essential with the ability to express empathy with customers
Excellent written and verbal skills are essential.
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
Familiar with Microsoft Word, Excel and Powerpoint.
Technical skills and behavioural competencies
Good spoken and written communication skills
Strong analytical and numeracy skills
Good level of financial understanding
Confidence, tact and a persuasive manner
Good organisational and time management skills
Good 'people skills' for working with a range of colleagues and customers.
A professional manner
Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
MONDAY TO FRIDAY
VARIOUS SHIFTS AVAILABLE
£13ph
If interested please call