A Contracts Manager within social housing, particularly with experience in reactive repairs, is responsible for overseeing contractual agreements with maintenance contractors, ensuring that repair and maintenance services are delivered efficiently and effectively. Here's an overview of the role:
Responsibilities:
-
Contract Management: Manage contracts with maintenance service providers, including negotiating terms, reviewing agreements, and ensuring compliance with contractual obligations.
-
Vendor Selection: Identify and select suitable contractors and suppliers through a competitive bidding process, considering factors such as cost, quality, reliability, and compliance with regulatory requirements.
-
Performance Monitoring: Monitor the performance of contracted vendors, including responsiveness, quality of workmanship, adherence to schedules, and customer satisfaction.
-
Budgeting and Cost Control: Develop and manage budgets for maintenance contracts, tracking expenditure against allocated funds and identifying opportunities for cost savings and efficiency improvements.
-
Risk Management: Identify potential risks and liabilities associated with maintenance contracts and implement measures to mitigate them, such as insurance coverage, indemnity clauses, and performance guarantees.
-
Quality Assurance: Establish and enforce quality standards for repair and maintenance work, conducting site inspections and audits to ensure compliance with contractual requirements and industry best practices.
-
Compliance and Regulatory Requirements: Ensure that maintenance activities comply with relevant health and safety regulations, building codes, environmental standards, and other legal requirements.
-
Client Communication: Serve as the primary point of contact for clients, property managers, and other stakeholders regarding maintenance contract issues, providing regular updates, addressing concerns, and resolving disputes.
-
Performance Reporting: Prepare regular reports and performance metrics on contract performance, including key performance indicators (KPIs), service level agreements (SLAs), and financial performance.
-
Continuous Improvement: Identify opportunities to improve the efficiency, effectiveness, and quality of maintenance services through process optimisation, technology adoption, and performance feedback mechanisms.
Qualifications and Skills:
-
Contract Management: Demonstrated experience in managing contracts for maintenance and repair services, including procurement, negotiation, and administration.
-
Technical Knowledge: Understanding of building construction, maintenance practices, and repair techniques, particularly in the context of social housing properties.
-
Project Management: Strong project management skills, including planning, scheduling, resource allocation, and risk management.
-
Financial Acumen: Ability to develop and manage budgets, analyse financial data, and make informed decisions to optimise resource allocation and cost-effectiveness.
-
Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients, contractors, and internal stakeholders.
-
Negotiation Skills: Strong negotiation skills to achieve favourable terms and conditions in contracts and resolve conflicts or disputes effectively.
-
Analytical Skills: Proficiency in data analysis and performance measurement to evaluate contract performance and identify areas for improvement.
-
Regulatory Compliance: Knowledge of relevant regulations, standards, and codes governing maintenance activities in social housing properties.
-
Customer Service Orientation: A commitment to delivering high-quality service and meeting the needs of clients and tenants in social housing communities.
-
Team Leadership: Ability to lead and motivate a team of professionals, fostering a collaborative and results-oriented work environment.
A Contracts Manager with experience in reactive repairs plays a vital role in ensuring the efficient and cost-effective delivery of maintenance services in social housing properties, ultimately contributing to the safety, comfort, and well-being of residents.