Assistant Property Manager
Who are we?
Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.
Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction.
With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer.
The Position
An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. This is a permanent position based from our Head Office in Loughton, Essex five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm.
Duties include:
- To carry out various property management tasks as directed by the Senior Property Manager, Senior Property Manager, and Head of Department.
- Assist the project management of Section 20 consultations, major internal and external works along with the relevant surveyors or relevant professional consultants.
- Manage electronic data and e-mails and ensure all records are updated.
- Dealing with email and telephone enquiries from lessees, subtenants, contractors etc. and ensuring information is circulated to residents.
- Assist with site visits to ensure all buildings are in good order.
- Ensure insurance claims are being processed efficiently and correctly (in conjunction with the property management team).
- Review and agree all circular & client correspondence including newsletters ensuring that communication is regular and accurate.
- Liaising with contractors - arrange repairs, cleaning, or other jobs (including emergency repairs) and attend appointments if required.
- Maintain and Update the Approved Contractors list.
- Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
- Manage the uploading of compliance documents to Quooda.
- Carry out periodic site visits (Subject to safety) training and complete site visit reports.
- Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio.
The Person:
The Assistant Property Manager will have previous experience within Block Property Management and will have worked on either client-side or agent-side. They will also meet the below criteria:
Essential:
- Must have previous experience within an assistant property manager role or similar.
- Ability to work on own initiative/with remote manager.
- Excellent telephone and people skills.
- Good attention to detail and accuracy skills.
- Capable of organising and prioritising workload and meeting deadlines.
- Ability to resolve problems.
- Honest, reliable, and friendly personality.
- The verbal communication skills to communicate with a diverse client group and internal staff.
Desirable:
- AIRPM qualified or working towards AIRPM.
The Benefits
As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:
- Competitive salary
- 24 days holiday plus bank holidays
- Life assurance
- Private health care
- Matching contribution pension scheme
- Discretionary salary and bonus review
- Employee assistance programme
- Discounted gym memberships
- Discount portal
- Volunteering opportunities
- Sponsorship of professional qualifications and accreditation's