Job Title: Account Manager (Packaging)
Location: East Yorkshire - hybrid
Salary: Competitive and DOE
About my client:
Global supplier of graphics & pre-media services for packaging, now looking for an Account Manager to join the team.
Key responsibilities of an Account Manager:
As the Account Manager, you will report directly to the Client Services Manager and support the activities (day to day and development) of all individuals working within your designated area of responsibility.
Relationship
- Support the Client Service Manager with the day to day running of their designated area of responsibility.
- Process all the necessary pre-artwork build activities utilising in house client artwork management tools.
- Project management (prioritise, plan, track, report and stakeholder communication) to ensure it meets the necessary KPI/RTP.
- Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Client Service Manager.
- Prepare and lead monthly category review meetings using KPI and performance information from the relevant internal reports.
- Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences.
- Support the client's brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range.
- Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship.
Financials
- Preparation of quotes & financial reports. Assess finals costs have been charged in line with agreed rate card ahead of client billing.
- Understand PO processes, WIP, debtors and forecasting at brand level.
- Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery.
People
- Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.
- Identify and constructively raise issues with relevant team members, promoting best practice.
Process
- Support the Management team through the investigation of process improvements, making recommendations for process improvements.
- Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues.
Knowledge required for Account Manager:
- Strong analytical skills to review, diagnose and escalate process/financial challenges.
- Understanding of skills-based resource management in support of production efficiencies.
- Excellent verbal and written communication skills, interpersonal skills and positive attitude.
- Proficiency with Adobe Creative Suite, Microsoft Office365, Power Point, Mac OS familiarity.
- Effective presentation skills. (internal and external responsibilities)
- Ability to lead, manage and motivate others to achieve results.
- Coaching & mentoring skills.
- Ability to manage performance via continuous feedback.
- Ability to navigate difficult conversations.
- Ability to plan, prioritise and organise to achieve goals.
- Forward planning and strategic thinking skills
- Ability to build relationships & collaborate at all levels across regional and global teams.
Essential skills & Experience needed for Account Manager:
- Client service experience
- 3+ years relevant experience
- Equivalent combination of education and experience will be considered.
Interviews are being conducted as soon as possible for this vacancy, so if you are interested please get in touch as soon as possible and register your details with us
Please note; we will not pass on any of your details without prior consent!