What is the purpose of my job?
As a Project Manager will be committed to the delivery of a professional and effective customer service,
collaboratively working with colleagues across the organisation, and contributing to the successful delivery
of the corporate plan. I will pro-actively contribute to the residents and the wider community with a focused
commitment to the client's approach, focused on providing excellent homes and services to residents,
and always positively promote the organisation, its aspirations and values.
In my job I will:
Be the lead client on building and fire safety projects and other schemes; liaising with residents, consultants,
contractors, stakeholders and interest groups, as appointed by the Investment Programme Manager.
Work closely with the team and partners to ensure that contracts, Building and Fire safety work programmes
and one-off major works are delivered on-time, within budget and to the expected standard, supporting
delivery of Externals, Internals, Cyclical Decorations, Internal Decorations, Structural Works, Environmental
Improvements and Disrepair.
Ensure that customers receive all the information and support they need to manage the disruption caused
when major or extensive works are carried out to their homes.
Make day-to-day decisions around project issues. Work with contractors to establish comprehensive work
programmes and work trackers that will remain live throughout the contract.
Create positive, ongoing working relationships with colleagues and partner contractors to develop and
improve partnerships, whilst always ensuring probity and transparency.
Regularly and confidently challenge external providers and internal staff to demonstrate cost effectiveness
and customer focus - assisting the Investment Programme Manager and Quantity Surveyor with control of
project costs to deliver cost-effective solutions.
Contribute to developing, compiling, challenging and testing key management and performance indicators
related to delivery of programmes and recording customer satisfaction.
Work with the Resident Liaison Advisor to deal with enquiries from customers about all aspects of proposed
programmes of work; liaising with involved parties in order to provide a timely response.
Job description and person specification
Support customer consultation meetings, presentations and exhibitions to enable property
staff, consultants and contractors to provide information on proposed works and answer customer queries.
Work to improve communication and consultation processes - contributing to contract review and other
contractual meeting - including with the leasehold team to ensure that the statutory consultation is carried
out accurately and that all leaseholder queries are dealt with fully, correctly and promptly.
Ensure all stakeholders are provided with accurate information relating to planned works. Prepare and present
reports appropriate to the audience and speak as required at meetings, including sub-committees, partner
agencies, residencies and the board.
Keep up to date guidelines around the mutually agreed General Data Protection Regulation (GDPR) and design
and maintain processes that protect the personal information of individuals.
Deputise for the Investment Programme Manager in their absence.
Assist and support Planned Maintenance Team colleagues with procurement activities and audits.
Be responsible for processing requests, maintaining accurate records of all installations and servicing.
Ensuring that contractors' operational activities meet expected standards in relation to health and safety.
Always positively promote the organisation, its aspirations and values.
Model professional behaviours, influence and develop working relationships with colleagues to identify and
implement service improvements.
Take ownership and personal responsibility to deliver on key performance indicators ensuring positive
outcomes and adopting a collaborative approach within my team and across the organisation.
Commit to appropriate training and ongoing development such as required for my role.