We have an exciting opportunity for a Customer Service Advisor to join a team in the Brighton area. You will be working for one of the largest and fastest growing Facilities Management Companies in the UK.
Job Role : Customer Services Advisor
Location : Brighton - BN1 9RJ
Shift Pattern : Monday to Friday 9:30am - 5:30pm
Rate of Pay : £12.81 per hour
This job is a temporary placement possibly leading to a permanent role starting as soon as possible.
This is primarily a helpdesk and customer service based role. You will be working using Microsoft Outlook, telephony, and CAFM software to receive and register tasks for other services from both SEF colleagues and University of Sussex customers.
- Raising of tasks, collecting as much information as possible, checking for duplicates
- Dealing with phone calls on various issues from customers - University staff, students, and other stakeholders on campus
- Giving updates on ongoing tasks
- Advising on correct procedure on quoted works and projects
- Raising call out Purchase Orders (PO's) for contractors and subsequent repair PO's once approved
- Dealing with emergency call outs - instructing engineers or contractors
- Reassigning jobs that have been returned or need an engineer added to them
- Budget code checking (in-scope or out of scope), and assigning the correct budget in respects who is responsible for payment, e.g. the individual School or University management
- Adding notes to tasks
- Adding documentation to tasks and PO's
- Bulk closing tasks to history
- Completing PO's once they have been fulfilled
- Referring in-depth repairs to the relevant supervisor/manager for authority
- Being the first point of contact for complaints and attempting to resolve whilst keeping the Head of Customer Service updated and escalating if needed
- Advising Groundskeeping of outstanding matters and raising the PO's for the Grounds and Pest Control Manager
- Arranging for the attendance porters/cleaners to newly reported requests
- Advising clients of correct contact details for Facilities Manager, Building Managers, and Porters
- Ensuring all emails are responded to in the 24-hour Service Level Agreement (SLA)
- Ensuring all tasks are completed correctly to ensure that they can be moved to history
- Receipting PO's when job cards are received
- Other reasonable tasks as requested by the management team
If you are interested in this fantastic opportunity then please contact Martyn via email (url removed) or call (phone number removed)